Nowadays, traveling by plane is no longer strange to those who want a quick and safe journey. However, not everyone can choose the most convenient and economical way to buy air tickets. Today, we will answer the question: “Why should you buy airline tickets through an agent?”

For many customers who do not have much experience traveling by plane, the common choice is to buy airline tickets from the airline because they think: “Buying directly from the airline will be more convenient” and “going through an intermediary will be more convenient.” Fees are always higher.”

Airline ticket agents, who are they?

Besides the airline’s representative offices at the airport, and its online ticket sales websites. The agent is essentially the airline’s representative office, authorized by the airlines to sell tickets in order to expand their network to get closer to customers. Therefore, passengers can feel completely secure about ticket prices and buying tickets through agents. There is no difference in ticket prices as many people think.

Book your own tickets online when you are an online ticket booking expert, lest you lose money – the ticket is empty.

Popular forms of booking airline tickets today are:

– Book airline tickets online: book tickets via the internet, also known as online booking.

– Book flight tickets through airline agents: agents authorized by airlines.

(Besides, tourists can also buy plane tickets directly at the airport, but this form is usually not popular).

How to know if it’s better to order airline tickets through an agent or online?

1) Ticket booking form:

*Order air tickets through agents:

– Directly: passengers come directly to the ticket counter of the agent to buy and pay

– By phone: Just call and clearly state your flight itinerary needs and the exact passenger’s name and you can have a plane ticket according to your needs. The payment will be
takes place when passengers receive tickets (usually agents will have their staff deliver tickets to their home, usually for free).
** Ticket prices for these two forms are the same.

* Order airline tickets online on the airline’s website: (buying tickets online is quite complicated, requires you to have  knowledge of IT, banking and aviation, and must be proficient in regulations)

– Passengers book tickets on the official information page of the airline they want to fly or order tickets on booking service pages. The payment method for ordering airline tickets online is to pay via debit card (common ATM cards are almost not supported), after checking tickets, filling in information and going through a few rather complicated screens. Customers are required to fill in card payment information. Ticket booking requires absolute accuracy. If you make a mistake in your full name or flight date and time, your money is considered gone and will not return. .

2) Price (almost no difference)

Many customers have booked online and said that booking airline tickets via the internet will be cheaper than booking airline tickets through an agent. However, the price difference is not much, normally the difference for domestic flight tickets is about 20,000 VND -> 30,000 VND. Furthermore, when booking online, if you want to issue or change tickets, customers will also have to pay an additional ticket issuance fee. at the airport. If you are not careful with your booking, you may incur fees.

3) Method of receiving tickets (agents are more attentive)

– Order airline tickets through an agent: passengers can come to the agent to get tickets or have them delivered to their home (free of charge). If passengers live far away and it is not convenient for them to travel, agents will notify passengers of the code via phone message or email. Passengers only need to remember the code to check in when they arrive at the airport.

– Order flight tickets online: after payment is completed, passengers will receive an electronic copy sent via email or right on the booking website, of course you have to print this copy out yourself, please take advantage of the printer It’s from your office. Surely very few people have a printer in their private homes.

4) Cancel flights, change information on airline tickets… (buying online is not supported)

– Order airline tickets online:

Most passengers do not receive much support and have to manage it themselves by contacting the airline’s automated switchboards directly. Usually, you will make about 10 calls and you will reach an operator. Cases such as passengers wanting to postpone flights, change flights, or correct information on airline tickets (wrong names) are very difficult or impossible.

– Order airline tickets through agents:

To compete with the form of online ticket booking as well as compete with other agents, airline ticket agents often have very thoughtful passenger support programs: helping tourists book seats in advance (if necessary). We want visitors to be able to cancel their ticket purchase without paying any fee), help them change information on the ticket (full name), change flight time, etc.

5) Support service (online purchases are not supported)

– Ordering airline tickets online: passengers do not receive advice about their flight as well as related flights, advice on optimal itineraries, luggage, connections… is non-existent.

– Order air tickets through agents: get advice from agents’ staff when buying air tickets: compare ticket prices of airlines on the same flight, answer questions (if any).

Some tips when ordering airline tickets:

– The ticket prices introduced by airlines on the internet are not the final prices you have to pay when buying airline tickets, the published prices do not include additional baggage costs, airport fees, insurance, etc.

– If you book air tickets through an agent, you should ask clearly about home ticket delivery service (some agents charge a fee for this service without prior notice).

– Ask carefully about payment methods when booking airline tickets, there are many “ghost” agents operating to scam customers.

– Booking international air tickets: there are many transit routes, each transit is taxable. Passengers will receive more specific advice if they contact airline ticket agents.